SHIPPING POLICY

www.compartco.com

Effective date: 15^th June 2024

1. Introduction

Welcome to Compartco, where we strive to provide exemplary service and timely delivery of high-quality household maintenance solutions across North America.

This shipping policy is designed to inform you of the various shipping methods available, our charges, and the terms under which we operate. We commit to transparent communication, ensuring you understand all aspects of our shipping practices.

2. Shipping Options

• Standard Shipping: Available for all orders, our standard service delivers your products within 3 to 7 business days across the US and Canada. This service is ideal for non-urgent orders.
• Express Shipping: For those who need their products sooner, our express option accelerates delivery, ensuring arrival within 1-3 business days.
• Priority Shipping: Our fastest option provides 1-2 business days’ delivery for orders placed before the cut-off time.
• Special Handling: Products that are oversized or require special care are shipped under our special handling option to ensure they arrive in excellent condition.

3. Shipping Charges

• Flat Rate: We charge a standard rate of $9.99 for most orders, making it simple and predictable to shop with us, express delivery is $19.99.
• Oversized and Heavy Products: Additional fees apply for items that exceed standard size or weight limits. These fees are calculated based on the dimensions and weight of the product, and the required handling.
• Freight Charges: Before shipping, customers will be informed of any extra freight charges that apply due to special handling, size, or weight of their order.

4. Shipping Carriers

We partner with industry-leading carriers to ensure reliable and efficient delivery:

• Domestic: UPS, USPS, and FedEx.
• Canada: Canada Post and Purolator. Each order’s shipping carrier is selected based on the destination and the specific requirements of the shipment to optimize delivery speed and cost.

5. Geographical Coverage

• US and Canada: We ship to all accessible areas within the United States and Canada. Standard shipping applies to most urban and suburban areas.
• Remote Areas: Shipments destined for remote areas in the Canadian Territories or distant American states may incur additional charges and have longer delivery times. We will inform you if your delivery location falls into one of these categories.

6. Same-Day Shipping Guarantee

To serve you faster, we offer a same-day shipping service for orders placed by 4:00 PM local time, Monday through Friday. This guarantee applies only to in-stock items and is subject to the following conditions:

• Availability: The item must be in stock at the time of order.
• Exclusions: This service does not cover orders requiring special handling or shipments to remote areas as previously defined.

7. Handling of Special Products

• Hazardous Materials: Due to safety regulations, we do not ship hazardous materials or dangerous goods to any location.
• Fragile Items: Special packaging and handling are provided for products that are prone to damage during transit to ensure they reach you in perfect condition.

8. Shipping Promotions and Discounts

We occasionally offer shipping promotions, which may include discounted shipping rates or free shipping under specific conditions:

• Eligibility: To qualify for shipping promotions, orders must meet certain criteria such as minimum purchase amounts or specific item categories.
• Limitations: Shipping promotions do not apply to oversized items, special handling items, or shipments to remote areas. Promotional terms are subject to change and may be offered for a limited time only.

9. Risk of Loss

All items purchased from Compartco are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier (FOB Shipping Point). Compartco is not responsible for any loss, damage, or theft occurring after delivery to the carrier. We highly recommend purchasing shipping insurance for high-value items.

10. Delivery Times

While we strive to ensure your order arrives on time, delivery dates are estimates only and cannot be guaranteed. We are committed to providing timely updates and maintaining transparency regarding any potential delays:

• Estimated Delivery: Our shipping options offer estimated delivery times from the date of shipping. Actual delivery can vary based on carrier performance and conditions beyond our control.
• Delays: We are not liable for delays caused by events beyond our reasonable control, including but not limited to weather events, strikes, lockouts, server and network issues, and global supply chain pressures.

11. Order Processing

• Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this confirmation immediately. If any changes are required, contact us before your order is dispatched.
• Cancellations: Orders can only be canceled before they are shipped. Once an order is in transit, it is considered final, and any changes will be treated as returns, subject to our return policy.

12. Shipping Documentation

Each shipment from Compartco comes with the necessary documentation to ensure smooth receipt and handling:

• Packing Slips: Detailing the contents and the order number.
• Waybills: For tracking and receiving purposes. Please keep these documents as they are crucial for verifying the order and processing returns or claims.

13. Claims and Disputes

• Claims for Damaged Goods: Claims for damaged items must be reported to our customer service within 72 hours of delivery with photographic evidence of the damage for carrier inspection.
• Discrepancies: Any discrepancies in your order must be reported within the same 72-hour window for correction or adjustment.
• Resolution Process: We aim to resolve disputes swiftly and equitably. Please provide all relevant documentation and a detailed description of the issue when making a claim.

14. Customer Service Contact Information

For any inquiries or issues regarding our shipping policy or your order, please contact our Customer Care team:

• Phone: 1-(303) 551-9780
• Email: info@compartco.com Our team is available to assist you during business hours, from 9:00 AM to 5:00 PM EST, Monday to Friday.

15. Policy Updates and Validity

• Updates: This shipping policy may be updated periodically to reflect changes in our practices or relevant regulations. We will notify you of significant changes by posting a notice on our website or through direct communication.
• Validity: The terms included in this policy are valid until explicitly updated or replaced by Compartco. It is your responsibility to review the shipping policy periodically to be informed of any changes.