RETURN AND REFUND POLICY

www.compartco.com

Effective date: 15^th June 2024

Introduction

At Compartco, we are dedicated to customer satisfaction. Our Returns and Refund Policy is designed to assure you that we stand behind our products and to provide a clear method for handling returns and refunds.

This policy covers several scenarios where you may wish to return an item or seek a refund. Below, you'll find detailed guidelines for each situation to help streamline the process and ensure a satisfactory resolution.

1. General Return Policy

Compartco is committed to your satisfaction. If you are not satisfied with your purchase, you may return it under the following conditions:

• Return Window: Items must be returned within 30 days from the date of delivery.
• Condition: Products must be returned in their original condition, unopened and unused, to qualify for a full refund.
• Exceptions: Certain items may be subject to specific conditions or non-returnable status, which will be noted at the time of purchase.

2. Reporting Damaged Products

If you receive a product that is damaged upon arrival, please follow these steps to ensure a swift resolution:

• Immediate Action: Report the damage within 72 hours of receipt by contacting our customer service team via email or phone.
• Documentation Required: Submit clear photographs of the damaged item and its original packaging.
• Return Process: Our team will provide instructions on how to return the damaged item, and a pre-paid shipping label if applicable.

3. Returns of Unwanted Items

We understand that you may change your mind. Unwanted items can be returned under these conditions:

• Restocking Fee: Items returned in their original, sealed packaging are subject to a 0-15% restocking fee. Unboxed but untouched items incur a 20-30% restocking fee. Items showing signs of use or installation may be subject to a 50% restocking fee or may be ineligible for return.
• Heavy or Oversized Products: Additional charges may apply for the return of oversized or heavy items, which will be clearly communicated at the time of return processing.

4. Handling Defective Products

Our products undergo strict quality control to ensure they meet your expectations. However, if you encounter a defective product:

• Notification: Report the defect within 14 days of receipt.
• Replacement or Refund: You may opt for a replacement or a refund. We will provide a pre-paid return label for the defective item.
• No Additional Cost: We cover all costs associated with the return and replacement of defective items.

5. Incorrect Items Received

Despite our rigorous control measures, if you receive an item that differs from what was ordered:

• Report Immediately: Contact our customer service within 48 hours of receipt.
• Corrective Action: We will ship the correct item at no additional cost to you and provide a pre-paid return label for the incorrect item.
• Expedited Handling: We aim to resolve such issues promptly to minimize any inconvenience.

6. Lost or Misdelivered Orders

We ensure every package is insured and tracked for your peace of mind. In the rare event that an order is lost or misdelivered:

• Report the Issue: Inform our customer service team immediately if your order is not delivered as expected.
• Investigation and Resolution: We will investigate with the carrier and, if necessary, send a replacement or issue a full refund.
• Coverage: All costs related to lost or misdelivered items are fully covered by Compartco.

7. Return Authorization

To streamline the return process and ensure efficient handling:

• RMA Required: You must obtain a Return Merchandise Authorization (RMA) number before sending any item back to us.
• Requesting an RMA: Contact our customer service to request an RMA number, which will be provided along with specific return instructions.
• Validity: The RMA number is valid for 15 days from the issue date, after which a new number must be requested

8. Return Shipping Costs

For returns, the following conditions determine who bears the cost of shipping:

• Defective or Incorrect Items: Compartco covers all shipping costs if the return is due to an error on our part, such as defective items or incorrect shipments.
• Unwanted Items: The customer is responsible for return shipping costs, including any applicable insurance. These costs will be deducted from your refund unless otherwise stated in promotional materials.

9. Refund Eligibility

To ensure a fair refund process, please note the following:

• Inspection: All returned items are subject to inspection to confirm that they meet return condition requirements.
• Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
• Refund Method: Refunds will be issued to the original method of payment unless otherwise specified.

10. Exchange Policy

If you prefer to exchange an item rather than receive a refund:

• Availability: Exchanges are subject to stock availability. If the desired item is not available, a refund will be issued.
• Conditions: The same return conditions apply to exchanges. Items must be in their original condition.
• Exchange Process: Customers should follow the same process as for returns. Please indicate on the return form that an exchange is requested.

11. Processing Returns

Follow these steps to ensure your return is processed efficiently:

• Package Securely: Use the original packaging where possible, and ensure the item is well-protected.
• Include Documentation: Return the item with all original documentation, accessories, and packaging.
• Label and Ship: Affix the shipping label provided (if applicable) and send the package according to the provided instructions.

12. Impact of Return on Promotions or Discounts

Returning items purchased during a promotion or with a discount can affect your refund:

• Promotional Discounts: If the return of an item disqualifies your order from a promotion (e.g., "buy one, get one"), the value of the promotional item may be deducted from your refund.
• Discounted Items: Refunds for items purchased at a discount will reflect the discounted price, not the full retail price.

13. Non-returnable Items

Certain items are not eligible for return due to hygiene, safety, or other specific reasons:

• Non-returnable Categories: This includes, but is not limited to, personalized or custom-made items, perishable goods, and products that are intimate or sanitary goods.
• Final Sale Items: Items marked as "final sale" cannot be returned unless they are defective.

14. International Returns

For customers outside of the United States and Canada:

• Customs and Duties: Customers are responsible for all customs duties and fees on international returns.
• Shipping Instructions: International returns require specific instructions regarding customs and shipping methods to ensure items are not held up in customs.

15. Policy Updates and Customer Notification

Compartco reserves the right to update this policy at any time:

• Notification: Any significant changes will be communicated to customers via our website or through email notifications.
• Effective Date: Updates become effective immediately upon posting. It is the customer’s responsibility to review the policy periodically for changes.